Frequently asked questions
Welcome to the Securikey help and support FAQs. If you can not find what you are looking for or if you have any pre-sales questions
please contact 01252 311888 and a member of our team will be happy to help.
Electronic locking FAQs
My lock will only open on the 5th or 6th attempt.
This is generally caused by low power, replace the batteries with a fresh set.
When I enter the code the LED does not flash and I don’t hear a beep.
This is generally caused by low power, replace the batteries with a fresh set.
Is the electronic lock on my Key Cabinet or Safe supplied with batteries?
Yes.
How do I change the code of my electronic lock?
Instructions are available for download in our Help & Support section.
Mirror FAQs
How do I know which size of mirror to use?
A mirror distance viewing chart is available for download in our Help & Support section.
Are your mirrors supplied with a fixing bracket?
Yes, our mirrors are supplied (where applicable) with a suitable bracket, depending on the style of mirror.
In Fork Lift mirrors, what is the difference between the ABS and T-bar back?
The T-bar back is only suitable for internal use. The ABS back is suitable for internal and external use.
Are fixing screws supplied with the Institutional mirrors?
No. The fixing used should be appropriate for the substrate on to which the mirror is to be fixed.
Do the mirror dimension(s) include the surround / frame?
Yes, except for traffic mirrors, when the dimensions give the actual size of the area you can see.
Locking options FAQs
A - Safe Logic C10
10 codes: 1 Manager code, and 9 User codes
- 6 digit code length
- Enter a valid code, then turn the EntryPad to retract the DeadBolt
- Unique no-twist cable design
- 10,000+ openings on a 9 Volt battery
- 100 sequential audit trail with *C10 Audit Software and USB (* sold separately)
- Time Delay functionality 1-45 mins; programmable Opening Window 1-15 mins
- Time Delay Override
- Dual Mode and Dual Mode Override
- Options to turn off beeper
- Available finishes: Chrome
B - 3/4 - Wheel Mechanical Combination
- 3-wheel dial combination lock
- Offering additional security over a standard key lock
- Mechanical operation requires no batteries or wiring
- Can be re-programmed with up to 1 Million codes
- 4-wheel dial combination lock with up to 10 Million codes
D - Padlock Cam Locking
- Suitable for key or combination padlocks
- Will accept padlocks with a 7mm or 8mm shackle diameter (max )
- Bright chrome finish – corrosion resistant
- Padlock not included
E - Mechanical Push Button Lock
- Ideal for use by multiple users and simple to use
- Simple slam shut operation
- Up to 8,000 possible combination’s
- Code can be easily changed
- Mechanical operation requires no batteries or wiring
- Operating and code change instructions included
- Durable Satin Chrome finish
F - CL1000 - Digital Lock
- Multi functional battery operated codelock
- IP54 protected
- Operated by selectable 4 digit code
- Battery life – approximate life 10,000 operations
- Low battery warning indication
- Batteries (2 x AAA) included
- Emergency override in case of battery failure
- Silver Grey finish
- May be fitted horizontally or vertical depending on product
G - Wittkopp Primor 2000
- VdS class 2 safe lock
- 6 digit code length
- Up to 2 user codes permitted
- Optional timed delay opening included as standard
- Wrong try penalty, time out and lock out functions
- Batteries, operating and programming instructions included
H - Microlock
- 2 Users with Key Overide
- Bump Proof solenoid
- Entry level lock
J - TDL
- Extremely reliable electronic lock
- One Manager and One User Code
- Mechanical key Overide
- Programable to Home or Hotel mode
- Motorised Boltwork
L - Safe Logic
- VdS class 1 safe lock
- 6-digit code length
- Single user code
- Registration system to prevent ‘lockout’ situation
- Time delay, wrong try penalty
M - Safe Logic Direct Drive
VdS Class 2 lock with single user code, master override code and time penalty on incorrect code entr2 Codes: Manager Code and User Code
• 6 digit code
• Enter a valid code, then turn the EntryPad to retract the DeadBolt
• Unique no-twist cable design
• 10,000+ openings on a 9 Volt battery
• Enable and Disable User codes
• Options to turn off beeper
• Available finishes: Chrom
Safes FAQs
What is VdS?
VdS Schadenverhütung* is the independent, international, accredited and notified testing and certification institution for fire prevention and safety technology as well as for physical and electronic protection against intrusion.
With over a century of experience, VdS inspects and certifies products as well as services for the safety and security industry. All procedures follow standards and rules established by VdS in cooperation with the insurance industry and international organizations.
Every Securikey Euro Grade product is independently approved and certified by VdS, after undergoing a rigorous and exhaustive series of technical and practical tests. This is signified by the issuing and mounting of the appropriate badge.
What locks must my safe be fitted with for it to maintain the VdS rating?
This depends upon the type of safe:
- Euro Grade 0 – a single class 1 lock
- Euro Grade 1 – a single class 1 lock
- Euro Grade 2 – a single class 1 lock
- Euro Grade 3 – two class 1 locks or a single class 2 lock
- Euro Grade 4 – two class 2 locks
- Euro Grade 5 – two class 2 locks
Does my safe need fixing to the floor / wall?
Any safe less than 1 metric tonne must be fixed to the floor / wall, as per the manufacturers installation instructions.
How far does the rotary deposit trap protrude inside the safe?
For Euro Grade and Steel Stor safes, it protrudes 200mm maximum.
Can a Euro Grade safe be supplied left hand hinged?
Yes at extra cost and to order only. Please contact us to discuss your requirements.
Do Euro Grade safes have a rear fixing facility?
The rear fixing option is supplied as standard in Euro Grade 1, 2 & 3 safes.
Which Euro Grade safes will accept till drawers?
Please measure the till drawer before ordering. However a standard till drawer will fit any Euro Grade safe, with an internal depth of 375mm.
Does Securikey buy old / unwanted safes?
No, however one of our Locksmiths / Stockist may be able to assist you.
Does Securikey remove old / unwanted safes?
Yes, however there would be a charge involved. Please contact us to discuss your requirements.
What is the extra depth of a Euro Grade safe for the handle or different locking option?
The additional depth is approximately 45mm.
What is the depth of the keypad and handle on Mini Vault Silver & Mini Vault Gold FR?
The additional depth is approximately 35mm.
Key reels FAQs
Can I have key reels with my own logo / branding?
Yes at extra cost and to order only. Please contact us to discuss your requirements.
What is Kevlar?
It is an extremely strong ‘man made material’ and is used in things like parachute cords and bullet proof vests.
Standard FAQs
The Securikey Standard
Where no clear industry standards exist, Securikey has developed its own rating system to aid product selection. We have applied over 40 years experience within the security industry to these standards, and found them to be an excellent measure of strength and durability.
Bronze – Where a base level of protection or security is required.
Silver – Offering additional security and strength, over and above Bronze level.
Gold – Products which provide the highest possible standard of security in each range.
Securikey cash rating
Each Securikey safe is tested and classified by the level of security it provides and designated by a cash rating from £1,000 up to £100,000. For the storage of valuables, ratings can be calculated by multiplying the cash amount by 10. These ratings are a guide and its important that you liaise with your insurance company prior to any installation.
Securikey fire protection ratings
Securikey fire resistant safes and cabinets are classified by the level of protection they offer when involved in a fire. This is reinforced by independent testing of certain models, which are rated as 60 minutes at 950° C. Where no independent test has been carried out the model /range is simply shown as ‘Fire Resistant’, giving you peace of mind that your documents or valuables will survive if the unthinkable should happen.
Securikey certification and testing
Many Securikey cash and fire safes have undergone independent testing to European standards. Each is approved and certified after undergoing a rigorous and exhaustive series of technical and practical tests, for use within a diverse range of applications and environments. This is signified by the issuing and mounting of the appropriate badge showing the name of the test house and model number. In addition, Securikey also include an insurance certificate, detailing the recommended level of protection.
AiS Approved
27 September 2011
The AiS Approved Safe Scheme was launched just a month or two ago and has been enthusiastically embraced by many leading safe makers. At the recent MLA Expo at the Telford International Centre the AiS Approved logo was displayed on dozens of safes around the hall.
Safe manufacturers, importers or principal distributors are invited to send copies of their certificates to the Association of Insurance Surveyors for scrutiny. If the certificates have been issued by the BRE/LPCB, a member of the European Fire & Security Group (EFSG) or the European Certification Board – Security (ECB.S), the safes are classed as ‘AiS Approved’.
The company concerned is then authorised to display the AiS Approved logo in their literature and on their websites. They are also permitted to display a distinctive label on their safes and their entry in forthcoming issues of the AiS Safe List will be highlighted in the association’s corporate plum colour.
As this scheme progresses (SMP, Dudley, Fichet, Securikey, Burton, Wertheim, Insafe/Guardian have already been processed) life will become easier for everyone; insurance surveyors, risk managers, local security specialists and of course, customers. When they need to be certain that the safe they are recommending, supplying, insuring or purchasing has been tested and certified by a laboratory recognised by all major British insurers and accepted for the full recommended indemnity value, they only need to look for the AiS Approved logo or ensure it has a plum coloured entry in the latest AiS Safe List.
The scheme has been so successful that it has already been extended to cover vault doors with A to Z Safe Warehouse (Wertheim) being the first company to receive AiS Approved status.
© 2011 Mike Palmer
Key cabinet FAQs
What is the vertical spacing of the hooks in your key cabinets?
The spacing for key cabinet hooks is 27mm and for padlock cabinets it is 54mm.
Locking Option F (Digital Lock) states it is IP54 rated . What does it mean?
It basically means the lock is dust and water resistant.
To explain in more detail, we need to break ‘IP54’ down into 3 parts:
- The ‘IP’ part is defined as follows: The IP Code (or International Protection Rating, sometimes also interpreted as Ingress Protection Rating) consists of the letters IP followed by two digits and an optional letter. As defined in international standard IEC 60529, it classifies the degrees of protection provided against the intrusion of solid objects (including body parts like hands and fingers), dust, accidental contact, and water in electrical enclosures. The standard aims to provide users more detailed information than vague marketing terms such as waterproof.
- The ‘5’ relates to dust protection and is defined as follows: Ingress of dust is not entirely prevented, but it must not enter in sufficient quantity to interfere with the satisfactory operation of the equipment.
- The ‘4’ relates to splashing water and is defined as follows: Water splashing against the enclosure from any direction shall have no harmful effect.
Definitions courtesy of Wikipedia: http://en.wikipedia.org/wiki/IP_Code
Personal security FAQs
I have a ‘Hand Held UV Lamp’. When I switch it on, the light seems to emit from the back of the tube, is the product faulty?
No, the tube needs approximately 1 minute to become fully operational.
Will the ‘Fake Banknote Detector Pen’ work on the Euro?
Yes, it works on the Euro and many other currencies.
ESTABLISHED IN 1973
Providing peace of mind and protection to people, buildings and businesses